Experienced Finnish Speaking Team Leader Wanted for Travel Assistance Services
hace 1 mes
Viking Assistance Group is a leading provider of travel assistance services, dedicated to supporting customers who suffer from incidents, illnesses, or injuries while traveling abroad. Our team works tirelessly to ensure that our customers receive the highest level of care and support.
Job SummaryWe are seeking an experienced Finnish speaking Team Leader to join our team in Torrevieja. As a Team Leader, you will be responsible for overseeing our teams and ensuring that they deliver exceptional service to our customers. You will work closely with other departments within the company to achieve our goals and objectives.
Key Responsibilities- Oversee personnel and provide necessary training and coaching
- Maintain expected quality standards and follow service levels (KPIs and SLA's)
- Follow up on quality and deviations, plan, and execute corrective actions
- Take part in recruiting and implementing new procedures, projects, and customers
- Manage resources, shifts, and maintenance, as well as cover for other Team leaders when needed
- Experience from travel assistance and customer service
- Fluent Finnish and English language skills (additional languages are a plus)
- Proven track record as a team leader or willingness to step up to this role
- Strong IT skills and ability to quickly learn new systems
- A competitive salary, estimated at €45,000 - €60,000 per year, depending on experience
- A PC and mobile phone for professional use
- Flexible work hours with rotation to ensure a healthy work-life balance
- A collaborative and dynamic work environment with great colleagues
- Newly renovated office centrally located in Torrevieja
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