Travel Care Assistance Team Lead
hace 1 semana
Viking is seeking a skilled and experienced Travel Care Assistance Team Lead to oversee our teams in Torrevieja. As a seasoned professional in the travel assistance industry, you will be responsible for providing leadership and guidance to ensure exceptional service delivery.
Responsibilities- Provide personnel management and development
- Coach and develop team members to achieve high performance standards
- Oversee quality assurance and adherence to service level agreements (SLAs)
- Take part in recruitment and selection processes
- Implement new procedures and projects, ensuring seamless execution
- Manage administrative tasks, including time sheets, salary files, and absence routines
- Proven experience in travel assistance or related fields, such as customer service, travel industry, or insurance
- Strong leadership and communication skills, with the ability to motivate and develop teams
- Fluent Finnish and English language proficiency, with additional languages an asset
- Excellent problem-solving and decision-making skills, with a flexible mindset
- A competitive salary: €45,000 per annum
- A dynamic and supportive work environment with great colleagues
- Flexible work hours with rotation, allowing for a healthy work-life balance
- A newly renovated office in a central location in Torrevieja
Viking is a leading provider of travel care assistance services, dedicated to delivering exceptional support to customers worldwide. Our team is passionate about making a difference in people's lives, and we are committed to excellence in all that we do.
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