Travel Care Assistance Team Lead

hace 1 semana


Alicante, Alicante, España Viking A tiempo completo
Job Description

Viking is seeking a skilled and experienced Travel Care Assistance Team Lead to oversee our teams in Torrevieja. As a seasoned professional in the travel assistance industry, you will be responsible for providing leadership and guidance to ensure exceptional service delivery.

Responsibilities
  • Provide personnel management and development
  • Coach and develop team members to achieve high performance standards
  • Oversee quality assurance and adherence to service level agreements (SLAs)
  • Take part in recruitment and selection processes
  • Implement new procedures and projects, ensuring seamless execution
  • Manage administrative tasks, including time sheets, salary files, and absence routines
Requirements
  • Proven experience in travel assistance or related fields, such as customer service, travel industry, or insurance
  • Strong leadership and communication skills, with the ability to motivate and develop teams
  • Fluent Finnish and English language proficiency, with additional languages an asset
  • Excellent problem-solving and decision-making skills, with a flexible mindset
What We Offer
  • A competitive salary: €45,000 per annum
  • A dynamic and supportive work environment with great colleagues
  • Flexible work hours with rotation, allowing for a healthy work-life balance
  • A newly renovated office in a central location in Torrevieja
About Us

Viking is a leading provider of travel care assistance services, dedicated to delivering exceptional support to customers worldwide. Our team is passionate about making a difference in people's lives, and we are committed to excellence in all that we do.



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