Exceptional Team Leader for Travel Assistance Services

hace 1 semana


Alicante, Alicante, España Viking A tiempo completo

Company Overview

Viking, a leading provider of travel assistance services, is seeking an exceptional team leader to oversee our teams in Torrevieja. Our company assists customers with travel insurance who suffer from incidents, illnesses, or injuries while traveling abroad. We operate in multiple languages, including English, Norwegian, Swedish, Finnish, and Danish.

Job Description

We are looking for a highly skilled team leader with experience in travel assistance to lead our teams and ensure the highest level of quality service delivery. The ideal candidate will have excellent leadership skills, be fluent in Finnish and English, and possess strong analytical and problem-solving abilities.

Responsibilities

  • Promote personnel development and provide necessary training to team members.
  • Ensure adherence to service levels, KPIs, and SLAs.
  • Coordinate recruiting efforts and implement new procedures, projects, and customers.
  • Manage administrative tasks, such as time sheets, salary files, absence routines, and shift planning.
  • Cover for other team leaders in case of absence and work closely with other departments within Viking Assistance Group.

Requirements

  • Proven experience in travel assistance, customer service, or related industries.
  • Strong leadership and communication skills.
  • Excellent knowledge of IT systems and ability to quickly learn new technologies.
  • Fluent in Finnish and English (additional languages are a plus).

Benefits

  • A competitive salary of approximately €45,000 per year.
  • A comprehensive benefits package, including flexible work hours, a renovated office, and opportunities for professional growth.

About You

You thrive in fast-paced environments, prioritize tasks effectively, and make informed decisions. You have a structured approach, excellent people skills, and a flexible mindset. If you are passionate about providing exceptional customer service and leading high-performing teams, we encourage you to apply for this exciting opportunity.



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