Finnish Speaking Team Leader

hace 7 días


Alicante, Alicante, España Viking Assistance Group A tiempo completo

We are seeking a highly skilled and experienced Finnish speaking Team Leader to join our team at Viking Assistance Group.

Job Summary

The successful candidate will be responsible for leading our teams in Torrevieja, providing necessary training, coaching, and competence development. They will oversee expected quality, follow service levels - KPIs and SLA's, and take part in recruiting.

Responsibilities
  • Personnel responsibility
  • Providing necessary training
  • Coaching and competence development
  • Overseeing expected quality
  • Following service levels - KPIs and SLA's
  • Follow up on quality and deviations, plan and execute
  • Take part in recruiting
  • Implementation of new procedures, projects, and customers
  • Administrations e.g., time sheets, salary file, absence routines, updating/maintaining shift plan
  • Create and maintain instructions and operations manuals
  • Resource management, shift planning and maintenance
  • Covering for other Team leaders in case of absence of any kind
  • Work closely with other departments within Viking Assistance Group
Qualifications
  • Experience from travel assistance
  • Experience from customer service, travel industry, insurance, health sector is also relevant
  • Team leadership experience
  • Fluent Finnish and English language skills
  • Experience with IT-solutions
What We Offer
  • A competitive salary
  • PC and mobile phone
  • Flexible work hours with rotation
  • A very good work environment with great colleagues
  • Newly renovated office centrally located in Torrevieja


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