Finnish Speaking Team Leader
hace 1 mes
Job Title: Finnish Speaking Team Leader
About the Role:
Viking Assistance Group is seeking a highly skilled and experienced Finnish speaking Team Leader to join our team in Torrevieja. As a Team Leader, you will be responsible for overseeing our teams and ensuring the delivery of high-quality travel assistance services to our customers.
Key Responsibilities:
- Personnel responsibility and providing necessary training
- Coaching and competence development, overseeing expected quality and following service levels - KPIs and SLAs
- Follow up on quality and deviations, plan and execute, take part in recruiting, and implementation of new procedures, projects, and customers
- Administration, including time sheets, salary file, absence routines, updating/maintaining shift plan, creating and maintaining instructions and operations manuals, resource management, shift planning, and maintenance
- Covering for other Team Leaders in case of absence of any kind, working closely with other departments within Viking Assistance Group
Requirements:
- Experience in travel assistance, customer service, travel industry, insurance, or health sector
- Previous team leadership experience or willingness to step up to become a team leader
- Fluent Finnish and English language skills, with additional languages a plus
- Experience with IT solutions and ability to quickly learn new systems
What We Offer:
- Competitive salary
- PC and mobile phone
- Flexible work hours with rotation
- Good work environment with great colleagues
- Newly renovated office centrally located in Torrevieja
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