Voyage Optimization Specialist

hace 1 semana

Madrid, Madrid, España ZeroNorth A tiempo completo

At ZeroNorth, we are driving the maritime industry towards a more sustainable future. Our solutions go beyond optimizing business operations; they are designed to lead the industry in reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. As a Voyage Optimization Specialist, you will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts.

Voyage Optimization Specialist at ZeroNorth

The Voyage Optimization Specialist position falls under our Customer Experience and Professional Services team. You will work closely with Commercial Operators and masters on Customer end as well as Customer Experience and Customer Success teams within ZeroNorth.

Key responsibilities:

  • Understand the back-end processes employed on various functions of ZeroNorth optimization platform and be an expert for front-end and user interface.
  • Coordinate closely with operations team on customer end to understand the customer's business model, strategy and needs and be the specialist to help customer achieve the digitalization and sustainability goals through use of our technology.
  • Take charge of customer vessel's voyages and advise optimum routes and speeds conjunction with customer's commercial needs and agreements.
  • Monitor customer fleet to ensure that maximum financial benefit is achieved through use of ZN platform and communicate with operators/ masters to implement changes.
  • Analyse completed voyages and provide reports/feedback to both internal and external stakeholders including voyage performance and claims evaluation.
  • Train and familiarize new customers/users during onboarding and present new solutions/features to existing customers.
  • Provide strategy to clients in order to scale up the fleet-wide use of ZeroNorth solutions in order to help them earn a good ROI and achieve defined KPIs.
  • Guiding the customer through the operational, educational and governance aspects of a successful ZeroNorth journey.

Your profile:

We are looking for you, who has 3+ years of experience - ideally in the Shipping Industry, sailing onboard commercial vessels as a 2nd / 3rd officer. You are tech and data driven - learn new tech products with ease and quickly become proficient and efficient. We expect you to be self-motivated, accountable, agile, and focused on exceeding customer expectations. You love steep learning curves. Furthermore, you excel in project management, you have excellent communication- and teamwork skills. You are nimble and you pay great attention to details, ensuring great user experiences and quality in everything you do. It is important that you are fluent in both oral and written English, as this is the language we use.

About ZeroNorth

At ZeroNorth, our mission is to make global trade sustainable by driving the maritime industry towards zero emissions. Every day, we navigate the complexities of global trade, shaped by regulations, geopolitical shifts, and environmental concerns, with the aim of creating a positive impact.

Data as our compass

In a constantly changing world, data is our guide. Our platform leverages innovative technology and trusted data to serve as the single source of truth for our customers. By processing billions of data points, we provide real-time insights that ensure seamless information flow from ship to shore and across the entire value chain.

Partnering for sustainable success

We are committed to partnering with our customers at every step of their journey toward sustainability and digital excellence. Our team is dedicated to solving complex challenges, aligning commercial goals with environmental responsibility. True success, for us, empowers customers to make informed decisions that benefit both their bottom line and the planet.

A Culture of growth and inclusion

We are building a sustainable organisation where everyone can thrive, grow, and contribute their best work. At ZeroNorth, we encourage individuals to bring their whole selves to work, take ownership of their professional growth, and actively participate in meaningful work that drives change. We value honesty, trust, and collaboration. We believe in listening to one another and being part of the solution, recognizing the unique contributions of every team member as essential to our shared success.

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