Technical Support Specialist for Nova Biomedical Products
hace 3 semanas
**Job Summary and Key Objectives:**
We are seeking a skilled Technical Support Specialist to join our team at Nova Biomedical. As a key member of our support team, you will provide critical technical assistance to customers in your assigned geographical territory.
The ideal candidate will have an advanced technical or clinical laboratory background, with strong technical affinity and hands-on experience. You will be responsible for delivering emergency and proactive onsite and remote support on all Nova product lines, installing and maintaining products at customer sites, and performing on-site operator trainings as needed.
Key Responsibilities:
- Maintain close and direct customer contact during product implementation projects and follow up with after-sales customer complaints.
- Assist in managing quality-related activities (investigations, complaints, corrective actions).
- Provide comprehensive documentation of all technical support interventions and maintain the TMS- and technical support CRM database.
- Attend local and European Technical Support conference calls and meetings.
Requirements:
- Advanced technical or clinical laboratory background.
- Strong technical affinity with 'hands-on' attitude.
- Work experience in a field service/technical support role.
- Proven work experiences in the MD-, IVD-, or BioTech industry (2-3 years).
- Good self-organization and customer communication skills.
- A good balance of team player skills and ability to work independently.
- Good project management skills.
- Good computer skills (MS Office Suite).
- IT-Network administration skills are a plus.
- Good English language skills (written and oral).
Salary Information:
We offer a competitive salary range of €40,000 - €60,000 per year, depending on experience, plus benefits and opportunities for professional growth.
Location:
This role is based in the Madrid area and requires frequent travel within the assigned geographical territory, up to 80% of total work time.
About Us:
Nova Biomedical is a leading provider of innovative medical technology solutions. We are committed to delivering exceptional support to our customers and are looking for talented individuals to join our team.
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