Expert Field Service Specialist

hace 1 semana


Madrid, Madrid, España Nova Biomedical Gmbh A tiempo completo

**Career Opportunities at Nova Biomedical Corporation**

Nova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action, committed to diversity and inclusion in hiring and promoting women, minorities, veterans, and individuals with disabilities.

**Job Summary:**

We are seeking a highly skilled Field Service Specialist to join our team. As a key member of our technical support group, you will be responsible for delivering exceptional service to our customers in the assigned geographical territory.

**Key Responsibilities:**

• Install and maintain Nova products at customer sites, providing onsite operator training as needed

• Deliver telephone and email support on technical and application-related questions to customers

• Maintain close and direct customer contact during product implementation projects and follow up on after-sales customer complaints

• Assist in managing quality-related activities (investigations, complaints, corrective actions)

• Act as the Technical Service focal point with external providers

• Serve as IT specialist (including internal technical support)

**Requirements:**

• Advanced technical or clinical laboratory background

• Strong technical affinity with a 'hands-on' attitude

• Work experience in a field service/technical support role

• Proven work experience in the MD-, IVD-, or BioTech industry (2-3 years)

• Very good self-organization and customer communication skills

• Good balance of team player skills and ability to work independently

• IT-Network administration skills are a plus

• Good English language skills (written and oral)

**Location and Travel Requirements:**

Madrid Area (remote) with occasional travel up to 80% of total work time within the assigned geographical territory.

**Estimated Salary:** €45,000 - €60,000 per annum, depending on qualifications and experience.



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