Expert Field Service Specialist
hace 1 semana
**Career Opportunities at Nova Biomedical Corporation**
Nova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action, committed to diversity and inclusion in hiring and promoting women, minorities, veterans, and individuals with disabilities.
**Job Summary:**
We are seeking a highly skilled Field Service Specialist to join our team. As a key member of our technical support group, you will be responsible for delivering exceptional service to our customers in the assigned geographical territory.
**Key Responsibilities:**
• Install and maintain Nova products at customer sites, providing onsite operator training as needed
• Deliver telephone and email support on technical and application-related questions to customers
• Maintain close and direct customer contact during product implementation projects and follow up on after-sales customer complaints
• Assist in managing quality-related activities (investigations, complaints, corrective actions)
• Act as the Technical Service focal point with external providers
• Serve as IT specialist (including internal technical support)
**Requirements:**
• Advanced technical or clinical laboratory background
• Strong technical affinity with a 'hands-on' attitude
• Work experience in a field service/technical support role
• Proven work experience in the MD-, IVD-, or BioTech industry (2-3 years)
• Very good self-organization and customer communication skills
• Good balance of team player skills and ability to work independently
• IT-Network administration skills are a plus
• Good English language skills (written and oral)
**Location and Travel Requirements:**
Madrid Area (remote) with occasional travel up to 80% of total work time within the assigned geographical territory.
**Estimated Salary:** €45,000 - €60,000 per annum, depending on qualifications and experience.
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