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Senior CRM Manager
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About Us
We're Traveltechessentialist, a leading travel technology company that offers a comprehensive platform for businesses to manage their travel needs. Our mission is to revolutionize the business travel industry by providing a user-friendly and efficient solution for companies of all sizes.
The Role
We're seeking a highly skilled Senior CRM Manager to join our team and lead our customer relationship management efforts. As a key member of our team, you will be responsible for developing and implementing a comprehensive CRM strategy that enhances customer satisfaction and retention, and drives revenue growth through effective monetization initiatives.
Key Responsibilities
• Develop and implement a comprehensive CRM strategy to increase customer activation, engagement, and retention, prevent churn, and drive revenue.
• Collaborate with cross-functional teams to understand and incorporate their needs into the CRM strategy.
• Analyze customer data to derive actionable insights that inform initiatives for the CRM strategy.
• Ensure accuracy and alignment of data definitions across stakeholders.
• Develop and refine customer segmentation strategies for targeted and personalized CRM campaigns.
• Work closely with other key departments, including Marketing, Product, and Sales, to integrate CRM data into their workflow.
• Create and optimize customer journey maps to enhance the overall customer experience.
• Evaluate, select, and integrate CRM tools and technologies to enhance overall efficiency and effectiveness.
• Establish key performance indicators (KPIs) for CRM initiatives and regularly report on the effectiveness of strategies.
Requirements
• Proven experience in CRM, ideally within the travel technology or business services industry.
• Proven track record of driving revenue growth and improving customer retention through CRM initiatives.
• Strong analytical and problem-solving skills with the ability to translate data into actionable strategies.
• Excellent communication and collaboration skills to work effectively across teams.
• In-depth knowledge of CRM systems and best practices.
• Strong project management and organizational skills.
What We Offer
• Competitive compensation package, including equity in the company.
• Generous vacation days and flexible work arrangements to support work-life balance.
• Comprehensive health and wellness benefits, including private healthcare and gym allowance.
• Opportunities for professional growth and development, including training and mentorship programs.
• Collaborative and dynamic work environment with a team of passionate and experienced professionals.
How We Work
We're a remote-first company that values flexibility and autonomy. Our team works collaboratively to achieve our goals, and we prioritize open communication and transparency. We're committed to creating a workplace that is inclusive, diverse, and supportive of all employees.
Language
English is our primary language, and we welcome applications from candidates who are fluent in English.
Equal Opportunities Employer
We're an equal opportunities employer, and we welcome applications from candidates of all backgrounds and experiences. We're committed to creating a workplace that is inclusive and diverse, and we believe that this diversity is a key driver of innovation and success.
