ERP Support Specialist

hace 3 días

Madrid, Madrid, España Wpp A tiempo completo
About the Role

We are seeking a highly skilled ERP Support Analyst to join our team at WPP. As a key member of our global Maconomy rollout, you will play a pivotal role in shaping the way we work.

You will build strong relationships with senior leaders, becoming their trusted partner in maximizing Maconomy's impact. Your analytical and creative thinking will be essential in designing and implementing innovative solutions to drive business efficiency and growth.

Key Responsibilities
  • Resolution of incidents and defects to the satisfaction of business partners and within our agreed Service Levels and Metrics.
  • Develop enhancements to the Maconomy Core platform that meet business requirements while maintaining global ways of working and standards.
  • Jira management for Testing, Change Requests and Release tickets.
  • Represent Region/Country inside Maconomy Core Project including regional and cultural subtleties and priorities.
  • Support deployment planning and business readiness activities.
  • Create excellent working relationships with all parties with key local users and business partners to become their trusted partner for Maconomy support and escalation.
  • Work closely with the Core team and clients to understand the product templates and assist with providing relevant build information to Deltek and other third-party suppliers.
  • Maintain clear and concise documentation.
  • Deploy config Print Layout updates to all Environments.
  • Working alongside the governance team and user forums in live countries.
  • Assist with ad-hoc project requests as required by project teams.
  • Host monthly service reviews with local Finance leads and key users from OpCo's to gather feedback and forward-looking information on upcoming requirements from the region.
Requirements
  • Strong analytical and organisational skills.
  • Strong communication and influencing skills to create relationships at executive level across the business.
  • Experience of Defect/Ticket Management.
  • Strong finance process and stakeholder management experience.
  • Technical experience of Maconomy/other ERP systems.
  • Strong reporting and presentation skills.
  • Documentation and training materials creation and maintenance.
  • Ability to support multiple activities at one time and prioritize tasks.
  • Business advocate to drive efficiencies, stabilization, and continuous improvement.
  • Can articulate analysis and designs in various formats.
  • Confident managing complex requests including creating small project plans and managing delivery to the plan.
  • Working knowledge of incident management tools such as ServiceNow and Jira ServiceDesk.
About WPP

We are a creative transformation company that uses the power of creativity to build better futures for our people, planet, clients, and communities. We are a global network of over 115,000 accomplished people in 110 countries, with headquarters in New York, London, and Singapore.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30, and 62 of the NASDAQ 100.

We are committed to creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

Please read our Privacy Notice for more information on how we process the information you provide.

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