Workplace Specialist

hace 1 mes


Madrid, Madrid, España Cosentino A tiempo completo
Descripción del Puesto

Buscamos un Workplace Specialist para unirse a nuestro equipo en Cosentino. En este rol, serás el soporte técnico para usuarios internos y responsable de gestionar las incidencias escaladas desde el nivel 1.

Te encargarás de coordinar la gestión del servicio de herramientas de colaboración y la plataforma Microsoft Intune, asegurando que los dispositivos y aplicaciones móviles de la empresa estén correctamente administrados y protegidos.

Responsabilidades

Implementación y Configuración:
Supervisar la gestión del servicio de implementación y configuración de Microsoft Intune en la organización.
Asegurar que todos los ordenadores y dispositivos móviles cumplan con las políticas de seguridad y configuración establecidas.

Gestión de Dispositivos y Aplicaciones:
Administrar ordenadores, dispositivos móviles y aplicaciones utilizando Microsoft Intune.
Proteger la información corporativa controlando cómo los empleados acceden y comparten datos, asegurar los requisitos de seguridad de la empresa.

Soporte Técnico:
Participar en las migraciones de hardware y software, así como en los cambios de sistemas.
Desplazarse según sea necesario para aperturas, reformas u otras intervenciones en nuestras oficinas, almacenes, centros logísticos y city/center, encargándose de la instalación y configuración de equipos informáticos.
Realizar la instalación y configuración de equipos informáticos, sistemas de comunicación y equipos audiovisuales.
Registrar las incidencias en nuestra herramienta de ITSM, identificando el problema y asignándoles prioridad.
Seguimiento de las incidencias hasta su completa resolución. Atender las incidencias de los usuarios que no puedan ser resueltas por el nivel 1, actuar como punto de escalada para problemas técnicos complejos.

Formación y Desarrollo:
Mantenerse al día con las actualizaciones y mejores prácticas de Microsoft Intune.

Mejora Continua:
Identificar oportunidades para mejorar la gestión de ordenadores, dispositivos y aplicaciones móviles.
Implementar nuevas funcionalidades y actualizaciones para optimizar el servicio.



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