Senior Technical Specialist
hace 2 semanas
The Digital Workplace Chapter at Roche Informatics is seeking a highly skilled Senior Technical Specialist to provide operational support to affiliates across all divisions and locations.
As a key member of the team, you will be responsible for providing effective solutions to problems faced by end users in the Digital Workplace area, serving as a 3rd level escalation team.
You will work closely with clients, internal teams, and vendors to ensure success in various projects, and partner with other IT departments to ensure seamless integration of collaboration platforms with existing systems.
Key responsibilities include:
- Providing technical consultancy to consumers and stakeholders during mergers and company acquisitions involving data migration between platforms
- Collaborating with stakeholders to understand client needs and objectives, and translating business challenges into technical solutions
- Documenting solutions and processes to guide future use and maintenance, and conducting research and analysis to identify opportunities for improvement in the collaboration technology space
- Managing business critical incidents and requests, and collaborating regularly with Product Owners, Product Managers, Service Owners, and IT Security
Roche fosters diversity, equity, and inclusion, and we believe that collaboration is key to understanding people's varied healthcare needs. If you are passionate about learning in a challenging and transformational environment, and have excellent communication skills in English, we encourage you to apply for this exciting opportunity.
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