Senior Technical Specialist

hace 4 semanas


Madrid, Madrid, España Roche A tiempo completo

Role Overview

We are seeking a highly skilled Senior Technical Specialist to join our Digital Workplace Chapter in Roche Informatics Organization. As a key member of our team, you will provide operational support to affiliates across all divisions and locations, ensuring excellence and delivering solutions to diverse consumers.

Key Responsibilities

  • Provide effective solutions to problems faced by end-users in the Digital Workplace area, serving as a 3rd-level escalation team.
  • Identify and implement improvements in service support for previously delivered services.
  • Collaborate with stakeholders, including clients, internal teams, and vendors, to ensure project success.
  • Partner with other IT departments to ensure seamless integration of collaboration platforms with existing systems.
  • Provide technical consultancy to consumers and stakeholders during mergers and company acquisitions involving data migration between platforms.
  • Analyze business challenges and translate them into technical solutions.
  • Document solutions and processes, creating clear and concise documentation for future use and maintenance.

Requirements

  • Advanced Google Workspace Administration Skills (Google Core, Mail, Calendar, Drive, Chat, Spaces, Meet, Editors).
  • Understanding of standard email protocols, authentication methods, and networking basics (SMTP, IMAP, SPF, DKIM, DMARC, TCP/IP, DNS, etc).
  • Strong hands-on technical skills, operational background, and working experience with infrastructure technologies and business applications.
  • Additional technical knowledge in Microsoft (Microsoft 365, Sharepoint online, Teams, Exchange), Email Transport through Secure Email Gateways, and scripting against API with languages like Python, Javascript, or Powershell.

About Roche

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.

Roche is an Equal Opportunity Employer.



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