IT Workplace Services Specialist

hace 3 semanas


Madrid, Madrid, España Roche A tiempo completo
Job Title: Junior IT Workplace Services Specialist

Roche is committed to fostering a diverse and inclusive work environment, reflecting the communities we serve. In the healthcare industry, diversity is crucial for success. We believe that inclusion is key to understanding the varied healthcare needs of our patients. Together, we celebrate individuality and share a passion for exceptional care.

Job Summary

We are seeking a recent graduate with a passion for technology to join our team as a Junior IT Workplace Services Specialist. As a member of our highly motivated team, you will be an integral part of our purpose-driven organization, related to personalized healthcare and solutions, making a real impact on patients' lives.

Key Responsibilities

  • Assist in the setup and maintenance of workplace IT equipment, including computers, printers, and other peripherals.
  • Provide onsite support to employees experiencing IT issues, ensuring timely resolution or escalation as needed.
  • Participate in the management and deployment of software updates and security patches.
  • Collaborate with the IT team in the implementation of IT policies and procedures.
  • Conduct training sessions or help create training materials to help employees effectively use workplace technology.
  • Track and report on the status of IT issues and projects, ensuring transparency and communication within the team.
  • Engage in any other tasks or projects as assigned by the IT manager or supervisor.

Requirements

We are looking for a recent graduate with a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. If you're a proactive learner with a degree in a tech-related field, we'd love for you to apply and start your career with us.

What to Expect

Your daily journey will include a blend of teamwork, learning, and technical challenges, all based on your proximity to users' needs. You will have the opportunity to work with all areas within the Company and the chance to learn to see the whole forest instead of only one tree. You will need to be creative in most cases to find innovative solutions for these incidents.

Main Responsibilities:

  • Assist in the setup and maintenance of workplace IT equipment including computers, printers, and other peripherals.
  • Provide onsite support to employees experiencing IT issues, ensuring timely resolution or escalation as needed.
  • Participate in the management and deployment of software updates and security patches.
  • Collaborate with the IT team in the implementation of IT policies and procedures.
  • Conduct training sessions or help create training materials to help employees effectively use workplace technology.
  • Track and report on the status of IT issues and projects, ensuring transparency and communication within the team.
  • Engage in any other tasks or projects as assigned by the IT manager or supervisor.

Who Are You?

We are looking for a recent graduate with a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. If you're a proactive learner with a degree in a tech-related field, we'd love for you to apply and start your career with us.



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