Program Coordinator, Academic Support Specialist

hace 20 horas


Madrid, Madrid, España IE Business School A tiempo completo
Academic Program Coordinator Opportunity at IE University

The Center for Health & Well-being at IE University is seeking a highly organized and detail-oriented Program Coordinator to support the delivery of academic programs.

Overview

The Center for Health & Well-being was established in 2019 with a mission to foster a holistic approach to personal development. Our team collaborates with stakeholders across IE University to promote well-being and provide opportunities for growth.

Job Summary

We are looking for a Program Coordinator to join our team and assist in the coordination of academic operations, including program delivery, student management, and faculty support. This role will also involve collaborating with other departments to ensure seamless event planning and execution.

Responsibilities
  • Closely work with Associate Directors to deliver academic courses to stakeholders, ensuring timely enrollment and coordinated communication.
  • Liaise with IE Schools program management to inform students and facilitate registration.
  • Perform tasks related to program delivery, such as responding to student and faculty queries, managing registrations, and grade changes.
  • Serve as a point of contact for day-to-day class delivery issues.
  • Support Center faculty in using educational platforms like Blackboard, Microsoft Teams, and Zoom.
  • Assist Associate and Academic Directors in reporting student progress, course completion, and evaluations.
  • Manage the Well-being Center inbox, responding to academic queries and escalating requests to senior staff.
Requirements
  • Be aligned with the Center's purpose and mission.
  • Demonstrate fluency in English and Spanish.
  • Prior experience with IE systems is highly preferred.
  • Display excellent customer service skills, active listening, and empathy when interacting with students, professors, and stakeholders.
  • Show ability to multitask and meet deadlines.
  • Demonstrate organization and attention to detail.
  • Embody a team player attitude, enjoying collaboration and flexibility.
  • Familiarity with IE's diverse ecosystem is desirable.
What We Offer

A competitive salary, estimated to be around €35,000-€40,000 per annum, commensurate with experience, will be provided. The successful candidate will also receive benefits and opportunities for professional growth within the IE Business School community.


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