Academic Support Specialist

hace 4 días


Madrid, Madrid, España Cea Study Abroad A tiempo completo

About the Role:

As an Academic Assistant at CEA Study Abroad, you will play a vital role in supporting the success of our study abroad programs. Your responsibilities will include managing academic-related communications, serving as a liaison between CEA Study Abroad, partner institutions, and local faculty, and assisting in scheduling courses and managing the registration process. You will also coordinate faculty and course evaluations, gather student feedback, and track academic performance. Additionally, you will help organize academic meetings, provide logistical support for faculty, and ensure that course materials and resources are distributed on time. This is a great opportunity to enhance your organizational skills while gaining valuable experience in the field of international education.

Key Responsibilities:

• Contribute to academic administration by supporting tasks such as preparing and updating syllabi, resolving faculty issues, and addressing student inquiries.
• Provide training and support for faculty and students on CEA Study Abroad's academic systems, troubleshooting any issues that arise with learning platforms.
• Manage academic data in CEA Study Abroad's online academic records system, including tasks such as updating course offerings, class schedules, fees, and accounts.
• Oversee student course preferences, registration, add/drop processes, withdrawals, attendance tracking, and grading.
• Monitor student progress and meet with those exhibiting academic or attendance issues, offering guidance to ensure they successfully complete their program abroad.

Requirements:

• University degree
• Fluency in spoken and written English & Spanish
• Excellent administration and communication skills
• Previous experience working in Study Abroad & customer service
• Mature, resourceful, out-going and assertive
• Proactive, flexible and able to work under pressure
• Responsive team player
• Solid IT and organizational skills
• Knowledge of the city and its cultural/leisure offer
• Personal experience studying/living abroad
• Experience working in an international environment (with US college students preferred)
• Must be legally authorized to work in local country



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