IT Field Support Manager

hace 1 mes

Madrid Centro, Madrid, España American President Lines A tiempo completo
IT Field Support Manager - Europe

CEVA Logistics is a global leader in supply chain solutions, connecting people, products, and providers worldwide. With a presence in 170 countries and over 110,000 employees, we strive to be a Top 5 global 3PL. Our employees are the key to our success, and we aim to engage and empower our diverse, global team to co-create value with our customers.

We offer a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. As an IT Field Support Manager in Europe, you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do.

Your Role

As an IT Field Support Manager, you will manage and provide insights on strategic initiatives/projects or customer engagement from a technical or expertise perspective. You will monitor, participate, test, collaborate, facilitate, optimize, develop, implement, evaluate, plan, and identify strategies to ensure the highest possible quality.

Key Responsibilities

  • Provide insight on related functions and functional policies.
  • Manage the team and individual contributors, driving the capabilities of the IT team and ensuring proper allocation of resources.
  • Apply IT methods, professional knowledge, and CEVA standards and practices to complex tasks and situations.
  • Coordinate work performed through internal customers/business partners by defining project requirements, performing feasibility and needs/impact assessments.
  • Optimise and implement different business applications/modules for different IT Clusters or multiple sites.
  • Work with Senior leaders to establish goals and operating plans for the department and operate within budget parameters.

Requirements

  • Education to degree level or equivalent experience and a minimum of a few years experience in networking/network design.
  • ITIL qualification is a plus.
  • In-depth knowledge of IT processes, client requirements, architecture, solutions, and applications.
  • Project management experience and technical skills and know-how of project management and resource management.
  • Experience in actively managing internal and external customers and suppliers.
  • Leadership competencies.
  • Good analytical and problem-solving skills.
  • Ability to influence and negotiate effectively.
  • Strong oral and written communication skills in Spanish and English.
  • Driving license and a car to travel.

What We Offer

We offer a local benefits package and you are eligible to receive a 10% bonus in this role. The role is hybrid (4 days office/1 day remote). As a global organization, diversity is critical to our business success, and we value people with different experiences and abilities. We expand our knowledge and increase our creativity and innovation by employing people with diverse backgrounds.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

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