IT Field Support Manager Europe
hace 4 semanas
Role Overview
CEVA Logistics is seeking an IT Field Support Manager to join our team in Madrid, Spain. As a key member of our IT department, you will be responsible for managing and providing insights on strategic initiatives/projects or customer engagement from a technical or expertise perspective.
Key Responsibilities
- Manage and provide insights on strategic initiatives/projects or customer engagement from a technical or expertise perspective
- Monitor, participate, test, collaborate, facilitate, optimize, develop, implement, evaluate, plan, and identify strategies
- Provide insight on related functions and functional policies
- Ensure that sub-department goals are being met with the highest possible quality
- Work closely with key business people as well as internal and external suppliers to ensure appropriate and standard solutions are developed and delivered
- Manage the team and individual contributors, driving the capabilities of the IT team and ensuring proper allocation of resources
- Apply IT methods, professional knowledge, and CEVA standards and practices to complex tasks and situations
- Coordinate work performed through internal customers/business partners by defining project requirements, performing feasibility and needs/impact assessments
- Optimize and implement different business applications/modules for different IT Clusters or multiple sites
- Work with Senior leaders to establish goals and operating plans for the department and operate within budget parameters
Requirements
- Educated to degree level or equivalent experience
- Minimum a few years experience in networking/network design
- ITIL qualification is a plus
- In-depth knowledge of IT processes, client requirements, architecture, solutions, and applications
- Project management experience and technical skills and know-how of project management and resource management
- Experience in actively managing internal and external customers and suppliers
- Leadership competencies
- Good analytical and problem-solving skills
- Ability to influence and negotiate effectively
- Strong oral and written communication skills in Spanish and English
- Driving license and a car to travel
What We Offer
- A local benefits package
- Eligible to receive a 10% bonus in this role
- Hybrid work arrangement (4 days office/1 day remote)
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