Customer Support Specialist for European Market

hace 2 días


Málaga, Málaga, España Tbwa ChiatDay Inc A tiempo completo

Company Overview

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams, and innovations around the globe. Our mission is to fuel commerce through exceptional delivery, making it possible for businesses to meet the ever-rising expectations of their customers.

We are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. Our brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe.

About the Role

This team is making it possible for Packlink to lead shipping services in Europe, working in 10 different countries. As a Customer Support Specialist, you will be part of a dynamic team that delights our customers by effortlessly providing solutions; that is, providing a simple and resolute customer service experience.

Responsibilities:

  • Attend live chats and reach customers on the phone when necessary.
  • Support the sales team for queries related to customer service.
  • Be the first point of contact to handle and resolve customer complaints.
  • Provide friendly and efficient service, manage complaints, and resolve situations between customers and providers.
  • Respond professionally to inbound phone calls, chats, and emails.
  • Identify and escalate issues when necessary.
  • Compose thoughtful and accurate message responses.
  • Proactively and independently work to meet customer service KPIs.

Requirements:

  • You must be native or proficient in Italian. Speaking multiple languages is a plus.
  • Have a minimum of 2 years working in customer service, ideally within the logistics sector.
  • You are familiar with online customer service platforms, including online chat and ticketing systems.
  • Have strong communication and interpersonal skills.
  • You are team-oriented, enthusiastic, self-motivated, and quick learner.

What We Offer:

  • A clear and transparent compensation plan. The salary range for this role is $18,000 - $19,000 depending on experience.
  • A 99% discount on your personal shipment orders via Packlink.
  • Up to $150 per year to match your NGO donations.
  • A volunteer day. You can take 1 day off per year to participate in volunteering activities.
  • A referral fee of up to $3,000, depending on the complexity of the role.
  • A great work-life balance with a flexible work schedule.
  • An inclusive and upbeat work environment.
  • A cross-cultural atmosphere.
  • Company events: Work hard, play hard
  • Internal and external training opportunities.
  • We are a remote-first company.
  • 25 days of holidays per year.
  • Everything you need to work from home.


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