Customer Support Specialist for Financial Services in Greece

hace 2 días


Málaga, Málaga, España Teleperformance Greece A tiempo completo

As a Customer Support Specialist for Financial Services in Greece, you will be part of a high-performing team that provides exceptional customer experience for clients in the financial and banking sector. With your excellent communication skills in Czech and very good English language proficiency, you will be the primary point of contact for customer and client requests.

About the Role

We are looking for an individual who is passionate about digital banking and payment solutions and has a strong interest in fintech. The successful candidate will have work experience in a customer support role, preferably in the financial services industry, and will be able to utilize phone calls, emails, and chats to provide a seamless customer experience.

Key Responsibilities
  • Be the primary point of contact for customer and client requests
  • Utilize phone calls, emails, and chats to provide a seamless customer experience
  • Provide daily support and consult clients on best practices about their business
  • Respond to customer inquiries about our client's new and existing services and solutions, as well as complaints, always in a professional manner
  • Resolve issues as they arise - timely and efficiently
  • Strive for excellence in every interaction, aiming for increased product usage and customer loyalty
Requirements
  • Fluency in Czech
  • Very good use of English - both in written and spoken language
  • Work experience in a customer support role, preferably in the financial services industry
  • An interest in digital banking and payment solutions
  • Exceptional communication & soft skills, as well as a problem-solving mentality
  • Tech savviness & learning agility
  • A genuine sense of ownership along with an unbreakable team spirit
  • Flexibility in adapting to a fast-paced environment
About Us

We offer a competitive monthly salary plus 2 extra salaries per year. Additionally, we cover flight tickets expenses, hotel accommodation, and support with the house searching process. You will also receive healthcare benefits and numerous other discounts. Our company fosters diversity and offers equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

What We Offer
  • Complete support to help you ease your relocation to Greece
  • Competitive monthly salary + 2 extra salaries per year
  • Refer-A-Friend: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity

With a multinational company like Teleperformance Greece, you will have the opportunity to advance your career and develop strong experience and skills while representing one of the biggest brands worldwide.



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