Luxury Fashion Customer Support Specialist

hace 3 semanas


Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

Are you passionate about delivering exceptional customer experiences in a dynamic and creative environment? Empresa Reconocida, a world-renowned high-end fashion brand, is seeking a highly motivated Customer Representative to join their team.

About the Role

As a key member of our customer support team, you will be responsible for providing timely and effective responses to user inquiries. You will work closely with our global network of stores, premium wholesale partners, and digital channels to ensure seamless customer engagement.

Your Responsibilities
  • Provide prompt and professional responses to customer inquiries via multiple channels (phone, email, chat)
  • Collaborate with cross-functional teams to resolve customer issues and improve service performance
  • Analyze and address trends and patterns in customer interactions to optimize support strategies
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions
Requirements

To succeed in this role, you must be a native Spanish speaker with fluent English skills (spoken and written). Your passion for the luxury fashion industry, combined with your empathetic nature and excellent communication skills, will make you an ideal candidate. Previous experience in e-commerce or customer-facing roles is a plus.

What We Offer

We offer a competitive salary package, including:

  • A gross annual salary of €9,216.00
  • Up to €1,024.00 in bonus potential
  • Ongoing training and development opportunities
  • A modern and dynamic work environment in the heart of the city
  • A range of benefits, including discounts with our partners and flexible working hours

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