Highly Skilled Technical Solutions Specialist
hace 1 semana
Company Overview
Dynatrace is a leader in unified observability and security, providing a culture of excellence with competitive compensation packages designed to recognize and reward performance.
We work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
Job Summary
This role involves working directly with customers to resolve technical issues and problems related to our SaaS and Managed products.
As a highly skilled technical solutions specialist, you will be part of our Global Customer Support team, using your product, troubleshooting, and people skills to provide exceptional customer service.
Key Responsibilities
- Recognize and solve complex technical problems reported by customers.
- Interact with diverse customer technology ecosystems.
- Work closely with customer application specialists to troubleshoot and resolve platform or product issues.
- Be exposed to an entire range of cutting-edge technologies.
- Work closely with our development and product management teams.
- Attend training for new product features and technologies.
- Exchange knowledge with other colleagues and suggest product improvements.
Required Skills and Qualifications
- A technical degree (preferably in Computer Science) or relevant experience in IT.
- Professional work experience in software development, software testing, or in customer services.
- Ability to analyze code written in modern programming languages.
- Experience with various operating systems (Linux, Windows) and computer networks.
- Knowledge of cloud and host virtualization technologies.
- Strong analytical thinking with a structured approach to problem solving.
- Team player with proactive attitude.
- Excellent English skills, both oral and written.
Benefits
- A salary of $120,000 per year, reflecting your level of expertise and qualifications.
- Weekend and holiday work once every 2 months, with same weekly working time and additional salary compensation.
- An opportunity to work with a global company that values its employees and provides competitive compensation packages.
- A dynamic work environment with opportunities for growth and professional development.
Salary: $120,000 per year
Location: To be determined based on your location preferences and qualifications.
About Dynatrace
We are a leader in unified observability and security, dedicated to helping our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
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