Customer Service Representative
hace 1 semana
About TTEC
TTEC is a global company that specializes in providing customer experience solutions. Our business is built on making customers happy, and we do this by delivering exceptional experiences powered by humanity and technology.
Our Mission
We help companies build engaged, pleased, and profitable customer experiences. We talk, message, text, and video chat with millions of customers every day, creating unforgettable moments for our clients and their customers.
The Role
We are looking for a skilled German-English Customer Service Representative to join our team in Sofia. As a representative, you will be the face of our company, interacting with customers through voice, chat, or email interactions.
Your Responsibilities
You will answer incoming communications from customers, connect and resolve order-related issues using written communication and voice channels, and stay up-to-date with the latest technology.
Requirements
To succeed in this role, you should have at least 6 months of related customer service experience in retail, contact center, customer electronics, or similar fields. You must also be proficient in written communication skills, including grammar and spelling in German and English.
What We Offer
We offer a competitive salary, estimated to be around $14-$16 per hour, depending on your level of experience. You will also receive performance-based bonuses, a comprehensive benefits package, and opportunities for career growth and development within our inclusive and diverse company culture.
A Bit More About Your Role
We will train you to become a subject matter expert in your field, providing exceptional service to our customers. You will work in a dynamic, family-friendly atmosphere with a chance to make new friends and grow your career.
About TTEC's Values
We believe in diversity and inclusion, and we aim to reflect the communities we serve. We value our employees' cultures and perspectives, ensuring they feel valued, belonging, and comfortable being themselves at work.
Equal Opportunity Employer
TTEC is an equal opportunity employer, committed to hiring qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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