Technical Support Specialist

hace 4 semanas


Barcelona, Barcelona, España Convergys A tiempo completo

Company Overview

We are a global technology and services leader that powers the brands of the future. Our company helps well-known brands improve their businesses with technology and integrated solutions in over 70 countries.

Career Opportunities

In our team, you will have the chance to grow and be inspired as a Technical Support Specialist in Barcelona (on-site). You will be part of a group of game-changers who power the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Salary Information

The estimated annual salary for this role is around €40,000, depending on your experience and qualifications. This figure may vary based on your performance and career growth within the company.

About the Job

As a Technical Support Specialist, you will ensure customer success by answering and resolving technical support cases from tier customers via email or chat, adhering to our response SLAs and maintaining a high level of customer satisfaction.

You will also have or develop familiarity with key documentation related to the products under support; consistently direct customers to correct documentation in order to ensure customer success.

Additionally, you will contribute to team efficiency by understanding and consistently adhering to support processes for case handling, escalations, hand-offs, bug filing, case routing, and case root cause categorization.

Your Qualifications

We are looking for analytical and resolutive individuals who are proficient in English and have a natural talent to help others. If you are willing to learn and go beyond WOW for our customers, you will fit right in with our company culture.



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