Customer Support Specialist
hace 3 semanas
We are seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a German Language Customer Support Advisor, you will be responsible for ensuring the smooth daily operation of our services by handling contacts over the telephone and by email.
Key responsibilities include:
- Providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and satisfactorily.
- Working collaboratively with our team to develop and implement effective solutions to customer issues.
- Communicating clearly and effectively with customers, both in writing and over the phone.
Requirements:
- Fluent level of both written and spoken German (native).
- Able to communicate clearly and effectively in written and spoken English.
- Experience in the customer service industry and ideally in a Contact Centre environment.
What we offer:
- Full Time (39 hours per week) - rotating schedule Monday - Sunday to 7 am to 4 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- Fully Paid Training that optimally prepares you for your job - 4 weeks duration (office-based).
- 24 holiday days per year on a full-time basis.
At Wibit Consulting & Services (Wibitcs), we are committed to providing our employees with the best possible working conditions and opportunities for growth and development.
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