Customer Support Specialist

hace 3 semanas


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

We are seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a German Language Customer Support Advisor, you will be responsible for ensuring the smooth daily operation of our services by handling contacts over the telephone and by email.

Key responsibilities include:

  • Providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and satisfactorily.
  • Working collaboratively with our team to develop and implement effective solutions to customer issues.
  • Communicating clearly and effectively with customers, both in writing and over the phone.

Requirements:

  • Fluent level of both written and spoken German (native).
  • Able to communicate clearly and effectively in written and spoken English.
  • Experience in the customer service industry and ideally in a Contact Centre environment.

What we offer:

  • Full Time (39 hours per week) - rotating schedule Monday - Sunday to 7 am to 4 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
  • Fully Paid Training that optimally prepares you for your job - 4 weeks duration (office-based).
  • 24 holiday days per year on a full-time basis.

At Wibit Consulting & Services (Wibitcs), we are committed to providing our employees with the best possible working conditions and opportunities for growth and development.



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