Chief Technical Support Specialist
hace 4 semanas
We are looking for a highly skilled Chief Technical Support Specialist to join our team at Cross Border Talents in Barcelona. As a key member of our IT department, you will play a critical role in providing technical support and training to end-users on all IT hardware and software-related services.
The ideal candidate should have 3+ years of proven experience as an IT Help Desk technician or a similar role, with strong hardware and software troubleshooting skills. Additionally, they should be familiar with Microsoft environments, including Windows and Office, as well as other 3rd-party software. Experience with networking, ticketing solutions, and self-learning capabilities are also highly valued.
The responsibilities of this position include:
- Providing technical support and training to end-users on all IT hardware and software-related services;
- Installing, configuring, and monitoring software and hardware (applications, printers, etc.);
- User access and permissions administration (mainly Active Directory and Office 365);
- Installing and supporting Windows OS;
- Managing Onboarding and Offboarding processes for employees;
- Managing and maintaining the IT assets inventory (Hardware and Software);
- Negotiating and purchasing Hardware and Software from local vendors;
- Working with our global team for ticket escalation and back-office projects;
- Performing troubleshooting and repairs; and
- Ensuring compliance to all regulatory requirements for IT systems.
This is a challenging and rewarding opportunity to work in a dynamic environment. The salary for this position is estimated to be around €45,000-€55,000 per annum, depending on experience, with negotiable salary and commissions. If you are a motivated and experienced IT professional looking for a new challenge, please apply.
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