Chief Technical Support Specialist

hace 4 semanas


Laza, Orense, España Cross Border Talents A tiempo completo

We are looking for a highly skilled Chief Technical Support Specialist to join our team at Cross Border Talents in Barcelona. As a key member of our IT department, you will play a critical role in providing technical support and training to end-users on all IT hardware and software-related services.

The ideal candidate should have 3+ years of proven experience as an IT Help Desk technician or a similar role, with strong hardware and software troubleshooting skills. Additionally, they should be familiar with Microsoft environments, including Windows and Office, as well as other 3rd-party software. Experience with networking, ticketing solutions, and self-learning capabilities are also highly valued.

The responsibilities of this position include:

  • Providing technical support and training to end-users on all IT hardware and software-related services;
  • Installing, configuring, and monitoring software and hardware (applications, printers, etc.);
  • User access and permissions administration (mainly Active Directory and Office 365);
  • Installing and supporting Windows OS;
  • Managing Onboarding and Offboarding processes for employees;
  • Managing and maintaining the IT assets inventory (Hardware and Software);
  • Negotiating and purchasing Hardware and Software from local vendors;
  • Working with our global team for ticket escalation and back-office projects;
  • Performing troubleshooting and repairs; and
  • Ensuring compliance to all regulatory requirements for IT systems.

This is a challenging and rewarding opportunity to work in a dynamic environment. The salary for this position is estimated to be around €45,000-€55,000 per annum, depending on experience, with negotiable salary and commissions. If you are a motivated and experienced IT professional looking for a new challenge, please apply.



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