Ebike Technical Specialist
hace 6 días
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Leveraging cutting-edge technology and the Internet of Things, our division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
We support national and international customers in more than 35 languages, primarily from the automotive, travel, and logistics sectors as well as information and communication technology.
Job DescriptionAs an Ebike Inside Technical Support Specialist, your main responsibilities will include:
- Providing technical support to bike dealers via phone in a confident and friendly manner.
- Responding to end consumer calls for technical and general product support.
- Troubleshooting and resolving technical or software-related issues of eBikes using active listening and a positive attitude.
- Making decisions on warranty per company guidelines.
- Documenting calls/cases in a CRM tool.
To be successful in this role, you must have:
- Fluency in Dutch (C2 level, Native or equivalent).
- Availability to work full time (39 hours per week), Monday to Friday, based in Barcelona (Spain).
We offer a full-time job with a competitive salary range of €28,000 - €32,000 per year, depending on experience. Additionally, you will benefit from:
- A hybrid work arrangement with one week in the office and three weeks working from home.
- Training and internal growth opportunities within our international network.
- Discounts on Bosch products and services.
- A permanent contract with up to 32 days of paid holidays per year.
If you are passionate about sports, technology, and connecting with others, and have a strong commitment to delivering exceptional customer experiences, we want to hear from you
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