Operational Excellence Specialist

hace 1 mes


Laza, Orense, España Bmat Music Innovators A tiempo completo

About Us
We are a team of music enthusiasts and innovators at Bmat Music Innovators. We are passionate about making music live forever through innovative technology and collaboration.

About the Role
We are seeking a skilled Operational Excellence Specialist to lead our client services delivery team. As a key member of our team, you will be responsible for ensuring the smooth delivery of our services to clients. This involves translating client needs into technical specifications, planning and delivering excellent services, and implementing Quality Assurance processes.

Key Responsibilities
- Delivering excellent services and results to clients, both internally and externally
- Implementing and running Quality Assurance processes for every delivery
- Understanding clients' needs and finding optimal solutions
- Discerning the technical capabilities of the tools and the team and translating them to clients
- Transforming clients' challenges into opportunities for growth

Requirements
- +2 years' knowledge or experience in online music royalty distribution processes and their standards
- +4 years' experience in project management, technical account management, or client support in technical environments
- Excellent decision-making, critical thinking, and problem-solving skills
- Passion for listening, asking, understanding, and communicating
- Fluency in English is a must; proficiency in Spanish and Catalan is highly appreciated

What We Offer
- Flexible working hours and location
- Unlimited time off to rest and recharge
- Flat hierarchy and open communication
- Online language classes and courses to improve your skills
- Onsite courses and music industry workshops run by in-house experts
- Equipment and tools to support your work

Who We Are
Bmat Music Innovators is a global team of over 200 people, spread across multiple locations. We are a team of pretty decent people who enjoy working with each other. We are open-minded and well-traveled, coming from all parts of the world. We've got rappers, producers, cello players, DJs, and songwriters. Our passion for music, the excitement for innovative technology, and our culture have proven to make a good combination.



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