Freight Solutions Expert
hace 7 días
About the Role:
As a Customer Success Executive at Freightos (Tradeos, Ltd), you will be responsible for driving customer satisfaction by delivering exceptional service, support, and engagement. Your primary focus will be on ensuring customers effectively utilize our innovative digital freight platform, WebCargo, and are equipped to unlock its full potential.
Main Responsibilities:
• Collaborate with customers to understand their needs and provide tailored support to ensure seamless platform adoption and usage.
• Develop and implement strategies to enhance customer engagement, retention, and loyalty.
• Identify and capitalize on upsell opportunities, fostering strong relationships with customers and the sales team.
• Conduct regular platform training and ensure customers are well-informed about our extensive features and functionality.
• Respond to customer inquiries promptly and effectively, providing timely solutions and support.
Requirements:
• Fluency in French is required for effective communication with French-speaking customers.
• A high level of English is necessary to manage clients worldwide.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong analytical and problem-solving skills, with the ability to adapt to a fast-paced environment.
• Proficiency in Microsoft Excel and other relevant tools.
What We Offer:
Join Freightos (Tradeos, Ltd) and be part of a dynamic team that is shaping the future of global trade. As a Customer Success Executive, you will have the opportunity to develop your skills, work with a talented team, and contribute to the success of our customers. We offer a comprehensive benefits package, including flexible working hours, annual training budget, and LTIP participation.
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