Multimodal Freight Coordinator

hace 1 semana


Barcelona, Barcelona, España Ovrsea A tiempo completo

About OVRSEA

OVRSEA is a pioneering next-generation multimodal freight forwarder dedicated to simplifying and optimizing international freight management through cutting-edge technology. With a strong presence in 60 countries, we coordinate the transportation needs of over 700 companies worldwide, providing our clients with a seamless platform to manage their shipments.

As part of our rapidly growing team, you will play a crucial role in driving our expansion in 2024 and beyond.

The Operations Team

Our Operations (Ops) Team serves as the primary point of contact for our clients, acting as a bridge between them and our carefully selected service providers. We are committed to delivering exceptional customer experiences at OVRSEA, guided by principles of reactivity, excellence, pedagogy, and customer awareness.

Your Role as an Operations Specialist

As an Operations Specialist, you will be responsible for coordinating international transport, managing our network of agents, shipping and trucking carriers, and customs brokers. You will maintain close communication with clients, keeping them informed about shipment progress, updating them on key stages, and providing expert guidance when needed.

You will drive OVRSEA's growth by executing the following responsibilities:

  • Global transport operations for large imports or exports (70%): Coordinating air, sea, road, and rail transport.
  • Customer success management (20%): Serving as the main point of contact with existing clients, identifying upsell opportunities, and increasing client platform usage.
  • Development and structuring (10%): Managing supplier relationships, developing team knowledge, and refining operational strategies.

Requirements

We are seeking individuals with a strong interest in the transport industry who are curious, proactive, and able to think creatively. While experience with a forwarding agent is beneficial, it is not essential. You must be able to handle challenging situations, think solutions rather than problems, and take initiative. Excellent communication skills and diplomacy are also required.

Estimated Salary: $60,000 - $80,000 per year



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