Freight Industry Operations Coordinator
hace 1 día
Company Overview
We are WebCargo, a pioneering company in the global freight industry. Our cutting-edge technology powers nearly a third of the world's air cargo market. As part of the Freightos Group, we aim to make global trade more efficient and seamless.
Salary
The estimated annual salary for this role is around $55,000-$65,000, depending on experience and qualifications. We are based in Barcelona, Spain, but our hybrid model allows employees to work from anywhere, at least some of the time.
Job Description
We're looking for an exceptional individual to join our team as a Customer Service Associate. In this role, you'll be responsible for managing eBookings on our platform, ensuring smooth data transfer between freight companies and airlines. Your keen eye for detail and problem-solving skills will help resolve any issues that may arise.
Responsibilities:
- Monitor eBookings and investigate any discrepancies or issues.
- Provide top-notch customer service to users, addressing their concerns and ensuring a seamless experience.
- Document feature requests and help prioritize our roadmap to continuously improve our services.
- Serve as a liaison between airlines and our team to resolve technical or operational discrepancies related to eBookings.
- Help automate communication and streamline on-platform training.
Required Skills and Qualifications
Logistics or supply chain experience is highly desirable. You should have at least one year of experience working with clients worldwide, preferably in customer service or account management. Proficiency in English is a must, and methodological, organized, and detail-oriented individuals thrive in this role.
Benefits
We offer a dynamic work environment, opportunities for growth and development, and a competitive salary. If you're passionate about the logistics industry and want to be part of a forward-thinking company, apply now
Others
We believe in empowering our employees to reach their full potential, which is why we've implemented a flexible work model that allows for remote work options. At WebCargo, we're committed to making a positive impact on the global trade landscape, and we're excited to have you join our journey
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