Senior Technical Support Specialist

hace 2 días


Palma, Baleares, España Palo Alto Networks A tiempo completo
Job Title: Senior Technical Support Engineer

At Palo Alto Networks, we're committed to being the cybersecurity partner of choice. As a Senior Technical Support Engineer, you'll play a critical role in enabling customer success by providing top-notch support to our valued clients.

Key Responsibilities:
  • Provide technical support to customers and partners, including configuration, troubleshooting, and best practices.
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
  • Provide fault isolation and root cause analysis for technical issues.
  • Publish technical support bulletins and other technical documentation in the Knowledge Base.
  • Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Travel to customer sites in the event of a critical situation to expedite resolution as required.
  • Provide on-call support on an as-needed basis.
Requirements:
  • Excellent written and verbal communication skills.
  • Ability to work well in a diverse team environment.
  • Experience with DLP, Data Patterns, and data governance.
  • Experience with Linux and Unix systems.
  • Required experience with Cloud Security.
  • Required experience with AWS, Azure, and/or GCP.
  • Knowledge of CASB service is a plus.
  • Knowledge of scripting languages, preferably Java Script and/or Ruby a plus.
About the Team:

Our technical support team is critical to our success and mission. As part of this team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer support.



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