Senior Technical Support Specialist
hace 2 días
At Palo Alto Networks, we're committed to being the cybersecurity partner of choice. As a Senior Technical Support Engineer, you'll play a critical role in enabling customer success by providing top-notch support to our valued clients.
Key Responsibilities:- Provide technical support to customers and partners, including configuration, troubleshooting, and best practices.
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
- Provide fault isolation and root cause analysis for technical issues.
- Publish technical support bulletins and other technical documentation in the Knowledge Base.
- Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel to customer sites in the event of a critical situation to expedite resolution as required.
- Provide on-call support on an as-needed basis.
- Excellent written and verbal communication skills.
- Ability to work well in a diverse team environment.
- Experience with DLP, Data Patterns, and data governance.
- Experience with Linux and Unix systems.
- Required experience with Cloud Security.
- Required experience with AWS, Azure, and/or GCP.
- Knowledge of CASB service is a plus.
- Knowledge of scripting languages, preferably Java Script and/or Ruby a plus.
Our technical support team is critical to our success and mission. As part of this team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer support.
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