Senior Technical Support Engineer

hace 4 semanas

Palma, Baleares, España Palo Alto Networks A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing top-notch support for our Prisma Cloud products.

Key Responsibilities
  • Provide technical support to customers and partners, including configuration, troubleshooting, and best practices
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Provide fault isolation and root cause analysis for technical issues
  • Publish technical support bulletins and other technical documentation in the Knowledge Base
  • Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Travel to customer sites in the event of a critical situation to expedite resolution as required
  • Provide on-call support on an as-needed basis
Requirements
  • Excellent written and verbal communication skills
  • Ability to work well in a diverse team environment
  • Experience with DLP, Data Patterns, and data governance
  • Experience with Linux and Unix systems
  • Required experience with Cloud Security
  • Required experience with AWS, Azure, and/or GCP
  • Knowledge of CASB service is a big plus
  • Knowledge of scripting languages, preferably Java Script and/or Ruby a plus
About Us

Palo Alto Networks is a trailblazer in the cybersecurity industry, dedicated to shaping the future of security. We're committed to innovation, diversity, and employee empowerment. Our FLEXWORK approach to work allows employees to push boundaries and evolve together. We're changing the nature of work to meet the needs of our employees now and in the future.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about cybersecurity and want to join a dynamic team, apply now

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