Customer Success Manager
hace 2 semanas
About the Role
The Customer Success Manager will serve as the primary point of contact for the Dental Support Organisation (DSO) commercial team, ensuring seamless collaboration between our organization and the DSO. This role is responsible for overseeing the planning, coordination, and execution of initiatives to meet the demands of the DSO, ensuring that the right teams are briefed, supported, and aligned.
Key Responsibilities
- Collaborate with DSO stakeholders and internal teams to develop strategic plans that align with the objectives and priorities of both organizations.
- Understand and prioritize the demands of the DSO, ensuring that resources are allocated effectively to meet their needs while maximizing efficiency and profitability.
- Coordinate with cross-functional teams to ensure that they are adequately briefed on DSO requirements, providing guidance and support as needed to ensure alignment and understanding.
- Oversee the workflow between our organization and the DSO, identifying opportunities for improvement and implementing solutions to optimize processes and enhance collaboration.
- Monitor the progress of initiatives and projects related to the DSO partnership, identifying potential risks and barriers and implementing strategies to overcome them.
- Serve as the primary point of contact for the DSO commercial team and address any issues or concerns in a timely and effective manner.
Requirements
- 5+ years of experience in account management.
- 3+ years of experience in customer success.
- Experience working in the Dental industry is a MUST.
About Envista
Envista is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships rooted in respect and understanding.
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