Salesforce Project Manager
hace 3 semanas
Omega CRM, a leading provider of Customer Experience services, is seeking a highly skilled Project Manager to join our team. As a key member of our project team, you will be responsible for delivering successful Salesforce CRM implementations.
Main Responsibilities:- Provide support in pre-sales tasks, including solution design, estimation, planning, and assumptions.
- Share client vision, objectives, and expectations with the project team.
- Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
- Manage project progress to ensure deadlines, scope, and budget are met.
- Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
- Provide visibility of project progress to the client and Customer Success Manager (CSM).
- Lead follow-up meetings and steering committees.
- Alert operations management of potential deviations.
- Establish communication and risk mitigation plans.
- Monitor all incoming and outgoing project documentation.
- Ensure project deliverables adhere to quality standards.
- Lead project demos for the client.
- Lead the resolution of issues arising from project implementation.
- Lead the relationship and pursue customer satisfaction regarding the project.
- Ensure project objectives are met.
- Evaluate the project afterward and identify successful and unsuccessful project elements.
- Responsible for sending customer satisfaction surveys regarding the project.
- Identify potential Up & Cross-Selling opportunities for the account.
- Lead team retrospectives and identify potential internal improvements.
- Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.
- 5+ years of experience in PM roles.
- 3+ years participating in end-to-end CRM implementation processes.
- Experience working with agile methodologies (SCRUM, Jira, etc.).
- Medium – high level of English.
Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in the use of technology applied to marketing and providing a unique customer relationship with a main focus on innovation. We are one of the top 3 partners of Salesforce in Europe, with a team of over 500 people of 24 nationalities based in Spain and France. Our priority is the well-being of the team, and we foster a collaborative culture supported by our company values: Talent, flexibility, commitment, and innovation.
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