Salesforce Project Manager

hace 2 días

Alicante, Alicante, España Omega Crm A tiempo completo
Main Responsibilities

As a Project Manager at Omega CRM, you will be responsible for providing support in pre-sales tasks, including solution design, estimation, planning, and assumptions. You will share the client's vision, objectives, and expectations with the project team and assign and supervise team tasks. You will also manage project progress to ensure deadlines, scope, and budget are met.

Key Duties
  • Provide support in pre-sales tasks, including solution design, estimation, planning, and assumptions.
  • Share the client's vision, objectives, and expectations with the project team.
  • Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
  • Manage project progress to ensure deadlines, scope, and budget are met.
  • Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
  • Provide visibility of project progress to the client and Customer Success Manager (CSM).
  • Lead follow-up meetings and steering committees.
  • Alert operations management of potential deviations.
  • Establish communication and risk mitigation plans.
  • Monitor all incoming and outgoing project documentation.
  • Ensure project deliverables adhere to quality standards.
  • Lead project demos for the client.
  • Lead the resolution of issues arising from project implementation.
  • Lead the relationship and pursue customer satisfaction regarding the project.
  • Ensure project objectives are met.
  • Evaluate the project afterward and identify successful and unsuccessful project elements.
  • Responsible for sending customer satisfaction surveys regarding the project.
  • Identify potential Up & Cross-Selling opportunities for the account.
  • Lead team retrospectives and identify potential internal improvements.
  • Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.
Requirements
  • 5 years of experience in PM roles.
  • 3 years participating in end-to-end CRM implementation processes.
  • Experience working with agile methodologies (SCRUM, Jira, etc.).
  • Medium – high level of English.
About Us

Our mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing.

What We Offer
  • Permanent contract.
  • Flexible Schedule.
  • We make it easy. Balance your professional and personal life.
  • Certifications plan. Improve your skills and get the official certificate from our main partners.
  • Home Office. You decide and we support you.
  • Flexible retribution (public transport ticket, Ticket restaurant,...).
  • Health insurance.
  • OMEGA in action. Our commitment to a better society is not just an intention.

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