Senior Customer Support Specialist
hace 3 semanas
We are a leading Alternative Data analytics provider for financial services, serving the world's top banks and hedge funds.
Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content, enhancing returns, reducing risk, and increasing efficiency.
Job SummaryWe are seeking a Senior Customer Support Specialist to join our Customer Success team in Marbella, Spain.
This role involves working with the Sales and Customer Support teams to support a global client base, providing technical guidance, and resolving technical issues in a timely manner.
Key Responsibilities- Develop a thorough understanding of our API products and service offerings to support new trials and existing clients.
- Write Python scripts to enhance and troubleshoot customer interactions, connecting, retrieving, and managing data with the Raven Pack API.
- Create scripts that mirror typical client workflows to improve onboarding and debugging efficiency.
- Provide technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL.
- Resolve technical issues using available resources within the company.
- Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems.
- Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit.
- Experience with Python-specific tooling and concepts like Pydantic and Poetry.
- Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions.
- Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients.
- Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficiently.
We offer a competitive salary, international culture, free company shuttle bus, and continuous learning opportunities.
We are an equal-opportunity employer and value diversity at our company, providing a supportive and inclusive work environment.
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