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Operations Training Specialist
hace 2 meses
**Job Summary**
The Operations Trainer EMEA is a key role within Chubb, responsible for developing and delivering training programs to support the overall operations strategy in EMEA. This is an exciting opportunity to craft the future of this function and be part of a new and innovative journey.
**Key Responsibilities:**
- Training Design and Delivery
- Design and develop training materials that reflect the needs of the operations team
- Implement training curriculum, including new starter onboarding training for end users
- Apply and design different training methods adapted to the learning style of the audience
- Structure training content to maximize comprehension
- Deliver engaging training sessions
- Measure training success rates and learning comprehension to improve training programs
- Collaboration and Stakeholder Management
- Work collaboratively with management teams to identify training needs of the operations teams
- Collaborate with quality teams to ensure training materials reflect the outcomes of root cause analysis
- Support change and transformation teams in delivering new ways of working and system changes implementation
- Performance Metrics and Quality Assurance
- Ensure operations team members are equipped with the knowledge and skills needed to perform tasks with high quality
- Work towards reducing learning curves, standardizing the learning journey, and sustaining quality KPIs
**Requirements:**
- Proven experience in the full training cycle
- Ability to design and deliver training programs that meet the needs of diverse audiences
- Strong collaboration and stakeholder management skills
- Ability to measure and improve training success rates
**What We Offer:**
Chubb is a leading global insurance company that offers a dynamic and supportive work environment. As an Operations Trainer EMEA, you will have the opportunity to work with a talented team and contribute to the success of the company.
