Customer Service Representative for Greek Tech Giant

hace 4 días


Madrid, Madrid, España Recruit4Work Sl A tiempo completo

At Recruit4Work Sl, we are seeking an experienced Customer Service Representative to join our team in Greece. In this challenging role, you will be responsible for providing exceptional customer support via phone, chat, and email to clients of one of the biggest names in tech.

About the Role

This is a fantastic opportunity to work with a major brand, providing troubleshooting for mobile devices and assisting customers with account management and password security. You will also be required to maintain high customer satisfaction levels, escalating unresolved cases as necessary.

Key Responsibilities
  • Provide top-notch customer service via phone, chat, and email
  • Troubleshoot mobile device issues and assist with account management
  • Maintain high customer satisfaction levels
  • Escalate unresolved cases to 2nd level support
Requirements

To succeed in this role, you will need:

  • A natural ability to communicate effectively with customers
  • A working proficiency in English and fluency in Dutch
  • Excellent problem-solving skills and attention to detail
  • The ability to work in a fast-paced environment and adapt to changing situations
Benefits

We offer a competitive salary of approximately €25,000 per year, plus benefits including private health insurance and relocation assistance. You will also have the opportunity to develop your skills and knowledge through extensive training and adaptation to Greek culture and language courses.



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