Customer Service Associate

hace 1 semana


Madrid, Madrid, España Motorpoint A tiempo completo
About the Role

We are seeking a highly skilled Customer Service Associate to join our team at Motorpoint. As a key member of our support team, you will be responsible for delivering exceptional customer service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  1. Provide outstanding customer service to our customers, mainly over the telephone and face-to-face.
  2. Manage a variety of administration processes, including pre and post-collection queries and issues, with the ability to record, handle, and resolve customer issues with empathy and efficiency.
  3. Utilize our CRM system daily to create customer cases and ensure actions are taken until the issue has been resolved.
  4. Qualify customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member.
  5. Ensure our customers have a great experience by contacting relevant parties internally to ensure enquiries and complaints are processed correctly.
What We're Looking For
  • A full UK driving licence is essential.
  • You will also need to be passionate about delivering a great service for our customers, with experience in customer-facing roles.
  • Strong people, communication, and organisational skills are required, with the ability to work and support your team with enthusiasm.
What We Offer
  • Paid time off every month to do something that makes you happy.
  • 28 days holiday plus days off for your birthday, getting married, or moving house.
  • Additional holidays for length of service.
  • Long service awards.
  • Staff discount on cars and finance options.
  • Discounts & cash back at hundreds of high street retailers & restaurants through our "My M.O.T" platform.
  • Smart Tech in partnership with Currys.
  • Cycle to work.
  • Pension.
  • Healthcare.
  • Enhanced Parental Leave.
  • Employee Assistance Programme (EAP).
  • Vocational and personal development training courses.
  • Quarterly team socials.
  • Team feasts.
  • Scratch card rewards.
  • Sharesave scheme (SAYE).
About Us

We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. We focus on providing our customers with unrivalled choice, quality, service, and value in whatever way our customers want.

Why Join Us?

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers, fuelling the growth of our amazing business and the careers and opportunities for our colleagues.

We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed.


  • Legal Associate

    hace 4 semanas


    Madrid, Madrid, España Ryanair A tiempo completo

    About the Role:Ryanair Holdings plc, Europe's largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair DAC.We are seeking a highly skilled Legal Associate to join our Customer Service Legal Team.The successful candidate will have a strong background in commercial litigation, air passenger rights, and consumer law, with an interest in...


  • Madrid, Madrid, España Engineeringuk A tiempo completo

    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.Main ResponsibilitiesUnderstand customer issues and...


  • Madrid, Madrid, España 2K A tiempo completo

    About This RoleWe are seeking a skilled Customer Service Associate to play a meaningful role in the success of our Customer Service Operations.This position is responsible for handling 2K Games' highest level of service issues to ensure our customers' concerns are resolved in an effective and timely manner.As a Customer Service Associate, you will provide...


  • Madrid, Madrid, España Mapp Digital A tiempo completo

    Customer Success AssociateThe ideal candidate will be responsible for managing our customers' journey at Mapp Digital, ensuring their experience with our products and services is seamless and driving long-term account satisfaction and growth.Key Responsibilities:Create and execute customer success plans to drive customer adoption and retention.Work closely...

  • Sales Associate

    hace 3 semanas


    Madrid, Madrid, España Claire'S Inc. A tiempo completo

    About the RoleWe are seeking a Sales Associate to join our team at Claire's Inc. in Badalona, CATALUÑA.The ideal candidate will be responsible for:Supporting the Store Manager and Assistant Store Manager in achieving retail store targets by driving sales.Delivering sales through friendly and efficient customer service.Ensuring customers have a fun and...


  • Madrid, Madrid, España JD A tiempo completo

    Role OverviewIn this dynamic retail environment, you will play a pivotal role in delivering exceptional customer service, creating a welcoming store atmosphere, and fostering a positive team culture. Your primary responsibility will be to engage customers, address their queries, and provide personalized assistance, ensuring an unbeatable shopping...


  • Madrid, Madrid, España Mapp Digital A tiempo completo

    **Customer Success at Mapp Digital**Key ResponsibilitiesThe Customer Success Associate will be responsible for managing the customer journey at Mapp Digital. This includes ensuring a seamless experience for customers, driving adoption of our product functionality and services, and providing routine product support. The Customer Success team is the primary...


  • Madrid, Madrid, España Engineeringuk A tiempo completo

    At Engineering UK, we are seeking a highly motivated and customer-focused Customer Experience Associate to join our team. This role offers an exciting opportunity to work with our global partners, driving excellence in associate and seller/vendor/customer experience.Main Responsibilities:Investigate customers' issues and collaborate with various business...


  • Madrid, Madrid, España Heinz A tiempo completo

    This is an exciting opportunity to develop your skills in customer service and make a difference at Heinz. As a Customer Service Intern, you will be part of the Sales & Operations Planning (S&OP) Department in Madrid, working closely with a passionate team to drive business results.As an intern, you will take ownership of projects and your career, with...


  • Madrid, Madrid, España Jd A tiempo completo

    At GO Outdoors, we're passionate about making the great outdoors accessible to everyone. As a Customer Experience Associate, you'll play a key role in delivering exceptional service that exceeds our customers' expectations.About UsWe're a leading outdoor retailer with a commitment to innovation and authenticity. Our Members Card scheme helps people step into...


  • Madrid, Madrid, España Empresa Reconocida A tiempo completo

    We're looking for a talented Customer Service Associate to join our team at Empresa Reconocida. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving complex customer issues with ease.Key Responsibilities:Exceed customer expectations by owning customer problems and finding the best...


  • Madrid, Madrid, España Mapp Digital A tiempo completo

    **Mission Critical Role for Digital Marketing Success**The Associate Customer Success Manager will be the primary interface for our most strategic customers' inquiries, building trusted advisor relationships and ensuring Mapp's retention and growth.Key responsibilities include creating customer advocates, understanding digital marketing strategies, and...


  • Madrid, Madrid, España Amazon A tiempo completo

    At Amazon, we are committed to delivering a remarkable customer experience. As a Senior Customer Experience Associate, you will play a critical role in ensuring that our customers receive the best possible service.About the RoleThis position is part of the Seller Support team, which acts as the primary interface between Amazon and our Sellers or Vendors....


  • Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completo

    Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domestic & General Service Gmbh. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, resolving queries effectively, and driving sales growth.Key Responsibilities:Engage with customers...


  • Madrid, Madrid, España Mapp Digital A tiempo completo

    Customer Success AssociateAt Mapp Digital, we're looking for a talented Customer Success Associate to join our team. As a key member of our Customer Success team, you will be responsible for managing our customers' journey at Mapp. This includes ensuring a seamless customer experience, adoption of product functionality and services, routine product support,...

  • Sales Associate

    hace 1 semana


    Madrid, Madrid, España Puma A tiempo completo

    Key Responsibilities:Demonstrate a strong customer-first mentality to deliver exceptional service to customers.Develop a solid understanding of PUMA products and services to provide informed recommendations and solutions.Meet or exceed sales targets by effectively communicating the value of PUMA products and services to customers.Maintain a clean and...


  • Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Job Title: Trainer With SwedishThis position is crucial for delivering high-quality training to new hires, ensuring they are well-prepared for their roles. The Trainer role focuses on upskilling and updating project knowledge of BAU teams, using effective learning methodologies to enhance overall performance.Key Responsibilities:Plan, develop and facilitate...


  • Madrid, Madrid, España Columbia Sportswear A tiempo completo

    About the RoleColumbia Sportswear is seeking a Retail Store Associate to join our team. As a key member of our sales floor, you will be responsible for creating memorable customer experiences, ensuring product availability, and assisting the Store Leadership team in supporting our company mission.Your Responsibilities• Respond to customer inquiries and...


  • Madrid, Madrid, España Tesco Ireland A tiempo completo

    About the Role: As a Tesco Ireland Customer Delivery Driver, you will be the first face our customers see, providing an excellent home shopping experience by putting them at the heart of everything we do. This is a hands-on, physical role that requires you to be a safe and courteous driver, with the ability to take the initiative and use common sense.Your...

  • Sales Associate

    hace 1 semana


    Madrid, Madrid, España The North Face A tiempo completo

    Job SummaryAssist in maximizing store sales and achieving store sales goals by leading an environment of productivity, providing coaching and feedback to associates, and ensuring excellence in customer service.Key Responsibilities• Monitors sales progress and results against key targets• Leads an environment of productivity by leading the customer...