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Regional EUC Service Delivery Leader
hace 1 mes
As a Regional EUC Service Delivery Leader at DuPont, you will be responsible for ensuring the delivery of End User Compute processes and solutions to our sites in the NA region. You will manage processes to ensure resolution of end user problems and provide the appropriate level of issue escalation as needed. Ensure adherence to IT standards and incident and problem management processes are being followed in EUC delivery. Engage stakeholders to align service level and business expectations regarding end user device, print, and mobile services. Drive continuous improvement in all aspects of EUC service delivery, recommending changes in processes/procedures and controls for problem prevention.
Key Responsibilities:
Responsible for regional EUC IT Service delivery management including end user device, print, and mobile device procurement, servicing, management of the life cycle and asset tracking processes.
Establish, maintain and monitor service metrics and improvement processes in the region.
Understanding of business needs regarding end user compute services.
Constant collaboration with the EUC Solutions and Engineering teams to resolve issues with the standard image(s), application packaging and installation processes.
Execute project management processes planning and managing regional EUC projects, establishing personal and team timetables, delivery against deadlines and budgets.
Ensure EUC IT standards and guidelines are followed in the region, including IT security policy, Intellectual Property protection and procurement standards.
Be a focal point of expertise and advise for the regional site IT organization.
Manage the costs of the EUC services in the region (Actual vs Outlooks).