Regional EUC Service Delivery Manager

hace 2 semanas


Oviedo, Asturias, España Dupont A tiempo completo

Job Summary:

The Regional EUC Service Delivery Manager is responsible for ensuring the delivery of End User Compute processes and solutions to DuPont sites in the NA region.

Key Responsibilities:

  • Manage regional EUC IT Service delivery, including end user device, print, and mobile device procurement, servicing, and asset tracking processes.
  • Establish, maintain, and monitor service metrics and improvement processes in the region.
  • Collaborate with EUC Solutions and Engineering teams to resolve issues with standard image(s), application packaging, and installation processes.
  • Execute project management processes, planning and managing regional EUC projects.
  • Ensure EUC IT standards and guidelines are followed in the region, including IT security policy and procurement standards.

Qualifications:

  • Bachelor's degree in computer science, engineering, or related field.
  • 5+ years' experience working in Information Technology focused on end user compute management or related competency.
  • Effective interpersonal, relationship management, and facilitation skills.
  • Strong customer orientation.
  • Project management experience a plus.
  • Knowledge of IT operations.
  • Ability to work with global teams.


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