German and English Customer Support Representative

hace 2 semanas


Barcelona, Barcelona, España Astrea Recruitment A tiempo completo
About Astrea Recruitment

Astrea Recruitment is a renowned recruitment agency that has been at the forefront of the industry for 17 years. Our commitment to transforming the job search process into a supportive and inspiring journey is unwavering.

Job Summary

We are seeking a skilled German and English speaking Phone Support Agent to join our client's team in Varna, Bulgaria. As a key member of the customer support team, you will be responsible for providing top-notch phone support to customers, answering their queries, and offering solutions to their issues.

Responsibilities
  • Provide excellent phone support to customers, listening attentively to their concerns and questions.
  • Offer tailored solutions to customers' problems, guiding them through the implementation process.
  • Build trust with customers through a friendly approach and timely responses.
  • Foster customer satisfaction and happiness by striving for exceptional service delivery.
Requirements

To succeed in this role, you must possess:

  • Exceptional language skills in both German and English (C1 level).
  • Great people skills and a positive attitude.
  • The ability to learn quickly and adapt to various types of customers.
  • Strong communication and problem-solving skills.
  • A willingness to relocate to Varna, Bulgaria.
What We Offer

Our client offers a competitive salary range of €2100-€2400 per month (gross), plus additional health insurance benefits. You will also enjoy:

  • Shifts organized during the daytime (Mon-Fri, 08-20h and 08-18h during the weekend).
  • Two weeks of initial onboarding, followed by two weeks of shadowing.
  • Food vouchers (€120) and performance bonuses.
  • Full-time hybrid employment with various training programs available.
  • Paid annual leave days, multisport card, and corporate discounts.


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