Technical Support Specialist for IT Infrastructure

hace 1 día

Madrid, Madrid, España Astellas Pharma Europe A tiempo completo

About Astellas Pharma Europe: We strive to deliver value and outcomes where needed, as a progressive health partner.

We focus on innovative science, initially prioritizing areas of greatest potential and then developing solutions where patient need is high, often in rare or underserved disease areas and life-threatening conditions.

Our global vision for Patient Centricity aims to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity is a guiding principle for action.

We work closely with regulatory authorities and payers to ensure access to new therapies. We provide the latest insights and real-world evidence to inform decisions for patients and their caregivers, ensuring our medicines continue to provide meaningful outcomes.

Beyond medicines, we drive initiatives that improve awareness, education, access, and ultimately standards of care in our stakeholder communities.

The Opportunity: As a Technical Support Specialist for IT Infrastructure, you will perform routine maintenance and upgrades on IT systems and equipment, providing timely and effective technical support for hardware, software, and networking issues.

You will communicate effectively with clients to understand their needs and provide appropriate solutions with exceptional customer service by addressing technology concerns promptly and professionally.

Key Activities:

  • Providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites
  • Installing and configuring computer systems, iPads, iPhones, printers, maintenance, troubleshooting, and repair of hardware and software, along with providing excellent customer service to resolve technical issues efficiently
  • Diagnostics and resolution of technical issues with computers, servers, networks, and other technology components
  • Collaboration with other support teams, such as Lab support and AV support

Essential Knowledge & Experience:

  • Previous experience in a field services or similar technical support role
  • Strong knowledge of computer hardware, software, networking, and operating systems
  • Proficiency in troubleshooting and repair of IT equipment and systems
  • Experience with IT Service Management, Service Desk, and Change Management processes
  • Familiarity with Microsoft products (e.g., Teams, OneDrive, M365, Server Operating Systems, Azure)
  • ITIL and/or Agile certifications

Salary: €55,000 - €70,000 per year, depending on experience.

This is a permanent, full-time position based in Madrid, Spain. On-site work is required, and occasional evening or weekend work may be necessary. The position may require 24/7 on-call shared with other team members. We are an equal opportunity employer, considering all qualified applicants without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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