Drives Field Service Specialist

hace 4 semanas

Barcelona, Barcelona, España Mygwork A tiempo completo
{"title": "Service Technician for Industrial Drives", "subtitle": "Join our team and contribute to the success of ABB", "content": "

About the Role

In this role, you will be responsible for executing onsite service work, including commissioning, diagnostics, repairs, preventive maintenance, upgrades, and retrofits, as well as remote technical support according to work instructions and in accordance with ABB processes, standards, and safety guidelines.

Your Responsibilities

  • Deliver excellent customer service by meeting customers' needs while maintaining good relationships with customers.
  • Work with others to identify new service business opportunities and help convince clients to take the complete service portfolio.
  • Perform onsite service tasks like commissioning of equipment, diagnostics and repairs, preventive maintenance, upgrades, retrofits, etc.
  • Ensure that Health, Safety Environment (HSE) practices are of high standard and work to eliminate unsafe practices and incidents.
  • Creating and maintaining strong relationships with customers, appreciating their needs and providing specialist assistance and solutions.
  • Reporting work done (technical report, material used, timesheet, and travel expenses) in a timely manner and following up when needed.
  • Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures, and making recommendations to avoid the problem in the future.
  • Making suggestions for product, quality, and customer service improvements and discussing them with the team.

Requirements

  • Electrical/Electronic engineering degree or Professional Module (FP2).
  • Deep knowledge of AC/DC drives technology is required.
  • Sound knowledge (more than 5 years of experience) of and hands-on experience in servicing, maintaining, commissioning, and repairing ABB or other brand Drives for different types of industries and applications.
  • Knowledge of industrial communications is highly appreciated.
  • Proven experience in technical remote support using Digital tools.
  • Results oriented, active listening, and empathy for interaction with customers.
  • Current car driving license (type B) valid in Spain as well as specific VISA/work permit for Spain.
  • Fluent in Spanish and good command of English, both written and spoken.
  • Proven leadership skills, with a collaborative, solutions-oriented approach, and strong communication skills.

What's in it for You?

  • Get exposed to cutting-edge technology in Motion and have a visible impact on the future.
  • Play a part in anticipating, sensing, and responding to technology trends.
  • Help customers in driving efficiency and sustainability, making a strong impact.

About Us

We value people from different backgrounds. Could this be your story? Apply today or visit https://www.mygwork.com/ to read more about us and learn about the impact of our solutions across the globe.

"}

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