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Senior Field Service Technician
hace 2 meses
Job Summary
This role is with ABB, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community. As a Senior Field Service Technician for Drives, you will be responsible for executing onsite service work, commissioning, diagnostics, repairs, preventive maintenance, upgrades, and retrofits, as well as remote technical support according to work instructions and in accordance with ABB processes, standards, and safety guidelines.
Key Responsibilities
- Perform onsite service tasks such as commissioning of equipment, diagnostics, and repairs, preventive maintenance, upgrades, retrofits, etc.
- Ensure that Health, Safety & Environment (HSE) practices are of high standard, and work to eliminate unsafe practices and incidents.
- Create and maintain strong relationships with customers, appreciating their needs and providing specialist assistance and solutions.
- Report work done (technical report, material used, timesheet, and travel expenses) in a timely manner and follow up when needed.
- Identify potential equipment failures and take corrective actions, troubleshoot complex equipment failures, and make recommendations to avoid the problem in the future.
- Make suggestions for product, quality, and customer service improvements, and discuss them with the team.
Requirements
- Electrical/Electronic engineering degree or Professional Module (FP2).
- Deep knowledge of AC/DC drives technology is required.
- Sound knowledge (more than 5 years of experience) of and hands-on experience in servicing, maintaining, commissioning, and repairing ABB or other brand Drives for different types of industries and applications.
- Knowledge of industrial communications is highly appreciated.
- Proven experience in technical remote support using Digital tools.
- Results-oriented, active listening, and empathy for interaction with customers.
- Current car driving license (type B) valid in Spain as well as specific VISA/work permit for Spain.
- Fluent in Spanish and good command of English, both written and spoken.
- Proven leadership skills, with a collaborative, solutions-oriented approach, and strong communication skills.
