Field Service Specialist

hace 4 días

Barcelona, Barcelona, España Globalblue_It A tiempo completo
Job Title: Field Service Specialist

We are seeking a highly skilled Field Service Specialist to join our team at Global Blue IT. As a Field Service Specialist, you will be responsible for providing frontline user and customer support to our fast-growing business in Spain.

Key Responsibilities:

  • Provide local 1st line support to Global Blue customers (merchants) and Refund Offices.
  • Operate the Issue Tracking System and the related processes including communication and escalation structures.
  • Perform field service to solve or escalate all incidents and requests in a predefined, accurate, and timely way.
  • Install, maintain, uninstall, and change Global Blue Issuing Solutions according to Merchant Services processes and procedures.
  • Provide training and after-sales support related to the Issuing Solutions (onsite or by phone).
  • Maintain, operate, and keep the local inventory accurate and provide inventory access/reports to Global Blue Merchant Solutions team.

Requirements:

  • IT or Technology education.
  • 2 – 5 years' experience in a similar position.
  • Technical background as IT Service Desk or Technical Support (First Level).
  • Understanding of PCs, Operating Systems, Networks, and Point-of-sale related technology and transactional systems.
  • Familiarity with Ticketing Systems.
  • Experience with Payment Systems/Solutions is a plus.

What We Offer:

  • Work in a fast-growing international Technology company.
  • Development and potential to grow as a professional in the IT-related area.
  • Multi-cultural environment.
  • Inspiring colleagues from many different countries.
  • Salary package + Benefits (bonus plan, Tickets restaurant, possibility of homeworking, etc).

Location: Madrid

Language: English (oral & written)

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