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Field Service Specialist

hace 2 meses

Barcelona, Barcelona, España Werfen A tiempo completo

**Job Summary**

We are seeking a highly skilled and experienced Field Service Specialist to join our team at Werfen. As a Field Service Specialist, you will be responsible for providing instrument service and support to our clients in the designated area.

**Key Responsibilities**

  • Provide instrument service and support, including installation, de-installation, preventive maintenance, instrument failure diagnostics and repair, instrument service estimates, initial operator training, and instrument modification and upgrade activities.
  • Manage workflow, client interfacing, and company reporting tasks in a diligent and timely manner using the processes, programs, and systems implemented within the company.
  • Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable the best customer experience, smooth workflow, and proper incident reporting.

**Requirements**

  • Bachelor's degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences.
  • 2 to 5 years of work experience in a service or technical department of high-end Life Sciences or medical capital equipment.
  • Desirable to have data analysis skills, Excel, pivot tables.
  • Working knowledge and ability to test and troubleshoot electrical analog and digital circuits, computer hardware, and a minimum of pneumatics experience.
  • Fluent reading and writing in English and able to hold a basic technical conversation.
  • Fluent Spanish language speaking and understanding.
  • Driver license.

**Ideal Candidate**

  • Interest and affinity for technical activities.
  • Curious and eager to learn.
  • Systemic, holistic, and hands-on approach.
  • Proactive, organized, and resolute.
  • Oriented to customer service.
  • Able to empathize with customer needs and expectations.
  • Analytical skills.
  • IT skills.
  • Able to work in a multidisciplinary environment, dealing with electronics, mechanics, pneumatics, and Informatics.