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Field Service Specialist
hace 1 mes
Overview
At Werfen, we are a leader in the Instrumentation for Science and Technology. Our Technical Service Specialists and Field Service Engineers play a crucial role in ensuring our company's growth and maintaining our market leadership by providing exceptional service to our clients. As a Field Service Specialist, you will be responsible for delivering field service support in your assigned area and serving as the primary contact for technical issues with manufacturers.
About the Position
Job Summary
We are seeking a highly skilled and flexible Field Service Specialist to join our team. The ideal candidate will have a strong background in electronics, mechanical engineering, or a related field, with a minimum of 2-3 years of experience in service. The successful candidate will possess excellent interpersonal, communication, and customer service skills, as well as fluency in Spanish and English.
Key Responsibilities
- Perform preventative maintenance, repair, and/or installation of instruments at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts.
- Provide operational training to clients after installation.
- Diagnose system failures and implement the best solution.
- For complex interventions, coordinate with specialists to resolve service calls efficiently.
- Inform clients about new products and contribute to developing service agreements.
Requirements
- Flexible, structured, and a team player, capable of working autonomously.
- Professional qualification or a bachelor's degree in science areas (electronics, mechanical engineering, physics, biomedical engineering, etc.).
- Knowledge of electricity, electronics, and/or IT.
- Minimum 2-3 years of experience in service.
- Excellent interpersonal, communication, and customer service skills.
- Fluent Spanish and English.
- Availability to travel across Spain (30% of their time).
Travel Requirements
- Availability to travel across Spain and Portugal (20-40% of their time).
