Account Manager

hace 4 semanas

Madrid, Madrid, España Resource Group - Training A tiempo completo
Main Responsibilities:

As a key member of our team at Resource Group - Training, the Account Manager will be responsible for managing client relationships, ensuring seamless account management processes, and providing exceptional customer service. Key objectives and targets will be set and agreed upon at the time of appointment.

Account Management:

  • Issuing contracts accordingly.
  • Creation of New Starter Forms as needed.
  • Liaison with the different Airlines assigned to the project.
  • Provide solutions and mediate on any issues that may arise in account management processes.
  • Liaison with external agencies/providers.
  • Knowledge of payroll programs, highly desirable specific A3 and/or SAGE. Preparation of payrolls.
  • Preparation and payment of social security, social insurance, SEPE, official certificates.
  • Preparation and payment of taxes and tax forms.
  • Continuous update of labor regulations in Spain.
  • Implementation and understanding of the application of exemptions such as diets, 7P, Beckham law.
  • Process and support the implementation of policies and procedures.
  • Support the updating of records and documentation.
  • Support the assurance of the well-being of the Spanish accounts.
  • Liaison with recruitment and other departments to ensure the processes.
  • Update Client daily/weekly spreadsheets.
  • Updating of CRM databases.
  • Support the Office Manager in all tasks regarding the correct office functionality.
  • Compliance with non-conformities as per the law applicable depending on the country.
  • Handle the full employment cycle under supervision.
  • Review in detail all the documentation and be familiar with them.
  • Send contractor reports according to Client needs.

Resourcing Duties:

  • Identify potential needs among the client network.
  • Receive new requests from clients – gather all relevant information regarding the role, type of contract, and general terms and conditions for the position.
  • Liaise with the administrator to standardize successful candidates' CVs.

Sales:

  • Sales support the business to achieve the annual budget

Human Resource, Health, and Safety:

  • Abide by and ensure that all employees under your management control adhere to the appropriate procedures and compliance in Spain or other countries

Qualifications:

  • Native or fluent in Spanish.
  • High level of written and spoken English.

Experience Required:

  • At least 3 years of working experience, ideally liaising with accounts.
  • Experience working in a target-driven environment.
  • Experience writing business communications such as emails, letters, and advertisements.
  • Problem-solving skills.
  • Experience in the Aviation & Aerospace industry.
  • Proficient in Microsoft Office (Word, Excel, and Outlook).

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